To ensure the quality and fitness-for-purpose of its processes, qualifications and examinations including adherence to regulatory requirements, LanguageCert abides by strict, publicly available policies and procedures. Each policy clearly outlines LanguageCert Approved Test Centre responsibilities and the procedures that Centres are required to follow. As part of LanguageCert’s self-evaluation arrangement, its policies and procedures are reviewed annually and may be revised from time to time in response to feedback from Centres and candidates. Good practice guidance issued by regulatory authorities and LanguageCert’s governing bodies are also taken into account.
General Policies, Procedures & Information
- Appeals Policy
- Complaints Policy
- Conflicts of Interest Policy
- Contact Us Guide
- Customer Service Statement
- Equality and Diversity Policy
- Identification Policy
- Information on Fees
- Invoicing Policy
- Malpractice and Maladministration Policy
- Reasonable Adjustments and Special Considerations Policy (Accommodations)
- Reasonable Adjustment Request Form
- Qualification Withdrawal Policy
- LanguageCert Policy on Repeating LanguageCert International ESOL Exams
- Sanctions Policy
- Whistleblowing Policy
SELT Policies & Procedures
- Appeals Policy
- Complaints Policy
- Equality & Diversity Policy
- Exam Results Enquiry and Appeals Form
- Malpractice and Maladministration Policy
- PeopleCert Safeguarding Policy
- Reasonable Adjustment Request Form
- Reasonable Adjustment and Special Considerations Policy (Accommodations)
- Request for Refund Form
- Rescheduling, Cancellation and Refund Policy
- Special Consideration Request Form
- Whistleblowing Policy