FAQs

Yes, you can book exams directly from the LanguageCert website. Just search for the relevant LanguageCert International ESOL exam.

Visit languagecert.org/login to register for your exam.

Visit languagecert.org/login and follow the on-screen instructions. For further information, contact our Customer Service.

• Photo ID (A valid Government issued ID that includes a photograph and date of birth in English characters, such as a National ID card, Passport, driving license, military card or social security card.) Read our ID policy here. 
• A quiet room with sufficient light and a clean desk. No other persons are allowed to be present in the room. 
• A single web camera you can rotate 360 degrees (embedded or external – no mobile phone).
• Primary computer or laptop screen resolution 1024x768 or higher, at least 15”
• Windows® 11, 10, 8.1, 8 / MacOS High Sierra (10.13), Mojave (10.14), Catalina (10.15), Big Sur (11), Monterey (12), or Ventura (13)
• Active Full-Time/Broadband internet connection of at least 4Mbps
• A wired headset with a built-in microphone

You have 12 months to sit your exam after purchase. This is applicable to all exams.

To select a new date and time to take your exam, log in to your LanguageCert account and select "Overview". Find the exam you wish to reschedule and select “Change date” which is displayed under "My exams". You can reschedule an exam for free up to 48 hours beforehand.

If you choose to reschedule between 48h and 4h before the exam, you will be charged an administrative fee. If you reschedule your exam after this time, you will be charged a higher fee. Fees are dependent on country/currency and tax where applicable.

If you booked your exam through LanguageCert directly, simply log in to your LanguageCert Account, select “Overview”, find your exam under “My exams”, and click on the option to extend the expiry. If you have purchased an exam through a Training Organisation, please contact them directly.

You have the right to cancel your purchase by filing a written request of cancellation within 14 days of your initial payment. All requests for cancellation must be emailed to info@languagecert.org.

Cancellation must be made within 14 days of your initial purchase and at least 14 days prior to the exam date.

In the event of an appropriate cancellation request, LanguageCert will provide you with a refund. Refunds will always be made to the same credit card used for purchase.

You are only allowed to have one blank piece of paper during the LanguageCert International ESOL Spoken exam.

The invigilator will ask to see it in order to ensure that it is blank on both sides. It must be shredded in front of the online invigilator once the exam is over.

Printing is not permitted at any time.

Written exam (available for LanguageCert International ESOL B1-C2): only the invigilator will be able to see you and your desktop, but you will be able to engage in two-way voice interaction.

Spoken exam (available for LanguageCert International ESOL B1-C2): you will be able to see the interlocutor and engage in two-way voice interaction.

All communication is carried out in English.

Bathroom breaks are not allowed during the exams.

The exam will pause, and all answers will be saved. Candidates and invigilators can communicate with one another by speaking aloud or typing into the chat box.

If communication cannot be established, the invigilator will call the candidate on the number provided on their LanguageCert account and talk them through the next steps.

Once the Listening section is completed, you can navigate through the exam freely. You can move from one question to the next or skip questions and go back to them afterwards. You can also flag questions so that you can review them and change the answer if necessary.

If your exam time is up, or you click on ‘End Exam’, you will not be able to make any changes.

Yes, drinking water/coffee/any other beverage is allowed.

Yes, pets are allowed.

There is a timer on the top right corner of the screen which displays the remaining time.

Your Statement of Results displays feedback per skill (Listening, Reading, Writing & Speaking). This will help you identify the areas you may need to work on to achieve better results.

Exam results, Statement of Results and e-certificate are received in just 3 business days, uploaded to your LanguageCert account.

Hard-copy certificates are sent directly to the address provided in the My Profile section of the candidate’s LanguageCert account.

There are no prerequisites or restrictions for re-taking an exam. You can register for an exam whenever you want.

Digital badges are a convenient way to showcase your professional accomplishments. They are the digital representation of your certification and consist of a verifiable description of the specific knowledge and skills required to earn it. Digital badges are easily shared online.

You can access your digital badge through your LanguageCert Account. All you have to do is log in and select “My Badges”.

You can review, share, download, and add it to your social media accounts and email signature.

Candidates under 16 need their Legal Guardian's consent to register and participate in online exams. Legal Guardian's full contact information and consent is required during the registration process. Also, the Legal Guardian must be present on the day of the online exam, during the onboarding stage and must provide their consent for the exam to be recorded. Please see our Privacy and Terms of Use for additional information.