Before your Exam
How does COVID-19 affect my UK visa English language exam?
Where can I take LanguageCert SELT exams?
Can I take LanguageCert SELT exams online?
How can I reschedule a LanguageCert SELT exam?
You can reschedule booked exams in two ways:
- Log in to your candidate account on www.languagecert.org
- Go to Overview section → My Exams → Select Exam → Change Date
- Contact LanguageCert customer service at selt@languagecert.org or the dedicated SELT phone numbers available on selt.languagecert.org/support
Please note that you can reschedule your exam free of charge up to 72 hours before its start time. An administrative fee will be charged after this point.
The following fees apply:
- Up to 72 hours before the exam: Free
- Less than 72 hours before the exam: £50
- Post-exam: £100
How can I cancel and request a refund for a LanguageCert SELT exam?
- If you bought a SELT voucher without booking a specific exam date, you can request a full refund within 14 calendar days after purchase. Simply contact LanguageCert customer service at selt@languagecert.org or the dedicated SELT phone numbers that are available on https://selt.languagecert.org/support
- If you booked a specific exam date, you can request a refund by completing the “Refund Request form”, which must be submitted to LanguageCert customer service at selt@languagecert.org.
Refunds:
- Up to 72 hours before the exam: 50% refund
- Less than 72 hours before the exam: no refund (in the case of emergencies a 50% refund applies)
How can I prepare for my LanguageCert SELT exam?
Is car parking available at the SELT Test Centres?
How can I help to keep the test centre environment safe and hygienic?
How do transgender customers who do not want to disclose their previous identity when booking a SELT test go about arranging this?
Will candidates who have purchased Take2 for LanguageCert SELT 4facet exams get a refund if they unexpectedly achieve a High Pass for BOTH components?
Will candidates who have purchased Take2 for LanguageCert SELT 4facet exams get a refund if they fail BOTH components?
Can candidates add Take2 for LanguageCert SELT 4facet exams after the registration?
What documentation do I need to book AND sit a SELT exam?
What time do I need to arrive at the Test Centre?
Can I bring a relative or a friend to the Test Centre?
Will I need to use a computer?
What happens if I have changed my name, and my name is different from the one on my identity document?
A test taker who has changed their name from the one in their identity document MUST PROVIDE ACCEPTABLE IDENTIFICATION IN THEIR NEW NAME. The following documents will NOT be accepted:
- marriage certificate
- UK spouse visa in a passport or a Biometric Residence Permit (BRP)
- original deed poll change of name document
Where a test taker does not have a valid identity document they should Contact the Home Office.
If a test taker has a previous gender (including a different name) that they do not want the test centre staff to see or for it to show on their test result, they should email sensitivebookings@homeoffice.gov.uk before booking the test.
How do I make arrangements if I require assistance on exam day?
If you require any form of assistance because of a disability for example, it is important that you contact our Customer Service team before booking your exam and we will endeavour to accommodate your needs. If you have already booked your exam, please contact Customer Service as soon as convenient.
How can I submit a Reasonable Adjustments or Special Considerations request?
What information is available for people from Afghanistan?
The following information about support for people from Afghanistan has been published by the Home Office on GOV.UK: